Privacy Policy
Thank you for visiting the Kingdom of Bahrain www.social.gov.bh.
The Ministry of Social Development (Social - MOSD) is the controller of processing the personal data collected about you.
The below privacy policy describes how personal data is handled & collected when visiting the National Portal including other Tracking Technologies (Cookies).
Ministry contact information:
- Ministry of Social Development – Financial Harbour – West Tower – 5th floor – Manama – Kingdom of Bahrain
- Postal mail: P.O Box 32333, Kingdom of Bahrain.
- The National Contact Center: 8000 8001
Collecting Internet Protocol Address:
Our server automatically captures your IP address when you visit the site. (Your Internet Protocol address is the number of the computer you are using, which allows other devices connected to the Internet to determine the destination of the data they are issued, but without identifying you personally). We use your IP address to diagnose problems that occur on the ministry's server.
How to Submit a complaint:
You have the right to lodge a complaint if you are dissatisfied with the manner in which Bahrain.bh is processing your personal data through any of the following channels:
- Email: info@mlsd.gov.bh
- Submit a request through the National Suggestion & Complaint system “Tawasul ” or Tawasul App ”
- Contact the National Contact Center: ) 8000 8001
- Postal mail: P.O Box 32333, Kingdom of Bahrain.
- Visit The Ministry of Social Development Buildings: Financial Harbour – West Tower – 5th floor – Manama – Kingdom of Bahrain
Collection & Usage of Personal Data:
MOSD respects the privacy of the Personal Data of individuals and will use this information in a limited situations, such as:
- Answering customer service requests
- Update you about the release of new government services available from MOSD (Social)
- Improve the MOSD (Social) portal www.social.gov.bh and its related services
- Request feedback from customers
- Ease the use of www.social.gov.bh by eliminating the repeated actions of entering the same required information when your data is retained
We will retain your personal data as required for the effective delivery of public services complying with legal obligations mandated by the law, which is to provide any necessary information about fraudulent transactions or in accordance with international Anti Money Laundering (AML) regulations. Personal data will also be retained to be used for resolving any related service disputes raised by you.
Selling your personal information to third parties is against our policies and laws; however, we may provide your personal data to companies that provide services in order to help us with our business activities; for instance, vehicle insurance. These companies are authorized to use your personal information only as necessary so as to provide these services to us.
Information Security:
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received.
To safeguard your personal data, the electronic storage and transmission of personal data will be secured with appropriate security technologies.
Links Policy:
This site contains links to other sites inside and outside the Kingdom of Bahrain. The Ministry’s portal site is not responsible for the privacy policy practiced on those sites or their content.
This portal is designed to meet a number of requirements for accessing Internet sites and following the best W3C guidelines, in addition to testing the portal components to ensure their compliance with the WAI standard to facilitate the content and content of the portal for the use of persons with disabilities.
Changes in this Privacy Statement:
If we decide to change our privacy practices, we will post those changes to this privacy statement on the home page and other places we deem appropriate so that you are aware of these changes.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we change how we use your personal information, we will notify you here, via email or by means of a notice on our home page.
Tracking, Collecting and using information:
MOSD and its partners – namely, government websites, affiliates, analytics, or service providers- use technologies such as cookies, beacons, tags and scripts. These technologies are utilized in analyzing trends, administering the website, tracking users’ movements around the website, and for the purpose of gathering demographic information about our user-base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As most of the websites, we gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and/or click stream data. We may combine this automatically collected log information with other information we collect about you to improve the services, marketing, analytics and website functionality.
Cookie Files:
Cookies are small pieces of data that are sometimes created to improve your website experience. These cookies allow us to distinguish you from other users of our website, they help us to provide you with the best possible experience when you browse our website and will enable us to make improvements.
- Cookies improve your browsing experience by:
- Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page.
- Remembering information, you’ve given, so you don’t need to keep entering it.
- Analyzing how you use the website to improve the way it works for you, to make sure that you find what you’re looking for easily, and to ensure it meets your needs.
- Monitoring the efficiency of our marketing campaign.
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Manage cookies:
You can use your web browser to:
- Delete all cookies
- Block all cookies
- Allow all cookies
- Block ‘third-party’ cookies (ie, cookies set by online services other than the one you are visiting)
- Clear all cookies when you close the browser
- Open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the web without recording your browsing history or storing local data such as cookies (you should, however, be aware of the limitations of this feature in a privacy context)
- Install add-ons and plugins that extend browser functionality.
Kindly note that some MOSD services will reduce the user experience if the user refuses the cookies.
Secure Information Transmission:
Our website includes Social Media Features such as the Facebook ‘Like’ button and widgets like the ‘Share this’ button. These features may identify your IP address, the pages you are visiting on our website and may set a cookie to enable better functioning. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the third party privacy policy that provides it.
Design a portal for mobile phones usage:
The Ministry is keen to provide its services to the public through several communication channels. One of these channels is the mobile phone, which has witnessed a quantum leap in the nature of the services it provides to the users. At present, the Information Systems Department is looking into the idea of implementing simulations of the ministry’s portal site on mobile phones. Through it, you can easily access the site from your mobile phones to view all the news, information, forms and electronic services.