With the directives execution of His Highness the Crown Prince, Prime Minister, for implementing the 500 services in 24 government agencies. The Ministry of Social Development finalized the developmen
18-09-2024
H.E. Mr. Osama bin Ahmed Khalaf Al Asfoor, Minister of Social Development, stressed the keenness to continue enhancing the quality and efficiency of government work in supporting the gains of the comprehensive development process led by His Majesty King Hamad bin Isa Al Khalifa, and with the close follow-up of H.H Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister. H.E. explained that the Ministry in progress of implementing the directives of H.H. the Crown Prince and Prime Minister, to develop 500 services in 24 government agencies, which contributes to providing high-quality services, quickly and efficiently, praising the continuous efforts in developing the approach to designing government services, which are based on the visions and aspirations of citizens, to achieve a positive impact on individuals and society, as they are at the top of government priorities, within the framework of comprehensive national efforts. In this context, H.E. assured that the Ministry has completed the development and re-engineering of procedures for 20 services from its various sectors, including (5) services provided to people with disabilities, (5) services for families and children, and (4) services for various segments of society, including the elderly, noting that the most prominent of these services are related to prosthetic devices and aids for people with disabilities, requesting licenses to establish rehabilitation centers, as well as the registration service for vocational training courses and production units in social centers, the service of obtaining prosthetic devices for the elderly, and joining day care institutions for parents. H.E. continued that (3) services have been developed in order to enhance support for civil society organizations, mostly the service of requesting signature approval to activate a bank account, in addition to two services related to financial support for those entitled to it, represented by the service of registering for disability allowance and social security, in addition to the family educational programs service related to family guidance. H.E. stressed that the Ministry has re-engineered the design of government services, to constitute a qualitative shift in work methodologies, and to consolidate the idea of managing digital service products, in order to facilitate access to the service and make it available through the beneficiaries’ channels, stressing that this development came to achieve a number of goals, most notably reducing the required documents by (50%) for (15) services, and reducing the level agreement of (19) services by (25%) as a minimum, in addition to reducing the steps for providing (7) services to become 4 steps as a maximum, in addition to unifying the information of (17) services published in all channels, while the number of electronic services transformed into (6) services, which contributes to simplifying procedures and raising the efficiency and effectiveness of government services.